Double Vision Discos - FAQ.
Q. How Long Do you take to set up the equipment?
A. Generally setup time is around 1 hour. For larger venues and those with arkward access this can take longer but we will always allow for extra time and will always be setup in time for your guests arriving.
Q. Can you set up your equipment before the wedding breakfast for our wedding reception?
A. Yes. Just let us know what time we have to be set up by and everything can be in place before any of your guests arrive, we can also provide wireless microphones for your speeches if required.
Q. What happens if your equipment breaks down?
A. We always carry a backup system so if anything was to go wrong with any of our equipment we can be back up and running in the space of minutes. our equipment is regularly serviced and has yet to let us down.
Q. Will you turn up, What if you are ill?
A. We pride ourselves in never having let a customer down. Once your booking is confirmed we guarentee we will be there and setup in time for the arrival of your guests. We always have at least one DJ available at all times as a backup incase the unfortunate should happen.
Q. Is your equipment safe and are you insured?
A. Yes. Our equipment is serviced on a regular basis. (P.A.T Tested) and we also have £5m of public liability insurance (copy available on request). Most hotels and larger venues now insist on this although we do take saftey very seriously. We will always ensure that our equipment is setup in a safe manner.
Q. How Do You Dress?
A. All of our DJ's are provided with uniforms to wear to ALL functions or events. This includes shirt, ties, trousers and shoes. We do not allow "casual wear"
Q. Will you play song requests from our guests or can we send you a list of favorite songs to play on the night?
A. Yes. Our DJ's encourage your guests to request songs throughout the evening and you are quite welcome to provide us with a guide of some of the songs you would like played in the form of a playlist prior to your event taking place should you wish to. We do endevour to play as many requests as we can throughout the evening, however we do this with discretion. Lets face it, gran and grandad really wouldn't want to listen to ACDC all night would they.
Q. I'd like you to go on a bit longer than we booked you for... what do we have to do?
A. Additional playing time can be arranged with the DJ on the night providing he/she is willing to play on and the venue operator is able to oblige. Any additional play time will be charged at the rate of £25 per hour payable before each additional hour commences. The DJ does have the right to refuse to play past his agreed time should he/she wish but on most ocassions this wouldn't be a problem.
Q. Do we have to pay a deposit, how much and when is the remaining balance due?
A. Yes we do ask for a small deposit prior to your booking being confirmed. This is payable on returning your booking confirmation back to us when you initially book our services.
The amount of the deposit is variable and will be explained to you when taking your details and discussing your requirements. Remaining balance is payable to the DJ, in cash, on the night and before the start of your evenings entertainment. Alteratively you can also send us the remaining balance as a cheque. If paying by cheque, it must be recieved no later than 14 days before your function or event to give us time to bank and clear the funds.